SSL Client Certificates are used by Axia ePay to digitally verify the identity of a merchant's computer. The certificate is used in conjunction with the merchant's username and password to authorize access to the merchant console. Each user wishing to access sensitive data such as card numbers must be issued a certificate. Certificates are unique to each user and may not be shared by multiple users. Please note this is NOT a server certificate provided from your host in order for your website to talk securely with other sites. This is a CLIENT certificate for your browser and it is optional.
Axia ePay provides a paid service of exporting the full card numbers from either the sandbox test environment or the customer database. You can get more information about it here
SSL Certificates are available to any active merchant. Requests must be made in writing. Before making the request please read and understand the already available functionality of Quick Sale and Quick Credit. Please download the SSL Certificate Request Form and fax to the number listed on the form. A customer support agent will contact you to continue the SSL request process.
Once an SSL certificate has been issued you will receive an email containing a link for downloading the certificate. To access the link you must log in as the same user as the certificate was issued to. Once logged in, you will be presented with a download link. Download the certificate to your desktop. The next step is to determine the type of web browser you are using. Based on the browser you are using, follow the appropriate instructions below.
*GOOGLE CHROME USERS CAN FOLLOW THE INSTRUCTIONS FOR IE*
The screen above includes the SSL Certificate download button, the verify button and the password you will need to install the SSL Certificate. We recommend that you select and copy the password, then paste it into the space provided when it is requested (step 5).
The screen above includes the SSL Certificate download button, the verify button and the password you will need to install the SSL Certificate. We recommend that you select and copy the password, then paste it into the space provided when it is requested (step 8).
The screen above includes the SSL Certificate download button, the verify button and the password you will need to install the SSL Certificate. It is recommended to select and copy the password, then paste it into the space provided when it is requested.
Once you click on the button, Opera will pop up a window stating “The server requests identification in the form of a client certificate.” If the certificate was installed correctly, you will see a confirmation message from Axia ePay. If the SSL certificate installation was not successful, you will be instructed to retry, or call our support team for assistance.
The ssl certificate is your digital identification. If it gets lost or stolen, a third party could use the certficate to access the merchant console as you. To prevent this from occuring, please contact customer support immediately if you suspect that your computer has been compromised. Axia ePay will revoke the old certificate and issue you a new one. Further access using the old certificate will be immediately blocked. Some examples of when to request a new certificate include:
SSL Certificates are valid for two years. After two years your certificate will no longer be accepted by the server. If your certificate has expired, contact customer support and a new certificate will be issued.